National Property Managers Day - Adriana Bilicich

22 Jul 2021

The pandemic has thrown some serious curveballs in the in the industry over the last 18 months; many of which have been common talking points among the West Aussie public. As a result, how have you navigated your relationships with clients during this period of considerable tension?

The main way that I have navigated this is with communication with my clients at all times. Letting them know that we are there to help and if they were requiring any assistance and helping them.
Of course, following the end of the rental moratorium, we’ve seen rents skyrocket to their highest in years. How do you feel the department has handled this, given there’s obviously such contrasting feelings towards the situation between tenants and landlords?   

I think we as a company have done this in a respectable manner within the market, it is all about communication with clients and negotiating, ensuring that everyone is happy at the end of the day.

Property Management in 2021 tends to be fully engaged with new technologies and approaches to help streamline the process, but is there any aspect you feel could do with some improvement?  

To be honest, I feel that there is way too much technology out there, we do need to go back to basics sometimes as real estate is people, not computers!

What are some of the biggest changes in the industry from when you first started?  

I started in the industry over 20 years ago, so a lot has changed. From going from Stamp Duty on leases, to tenants paying a letting fee and the residential tenancies act changing.

What about you!? Who are you outside of work? Tell us some of the things you enjoy, believe, people you idolise, places you’ve been, and what you love to do on the weekends!  

My life outside of work is my family! I love spending time with them and enjoying family time. Also in my spare time I am a gamer and a lover of Lego.

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